WATSON

Watsons Personal Care Stores (Malaysia) Sdn. Bhd. is part of the Health and Beauty Store chain of A.S Watson. It was the largest health,  beauty, cosmetics and perfumery retailer in the world. Today watson has establish as the most successful health and beauty store in the continent. They have concour 9 country in asia which is Malaysia, Hong Kong,  China, Singapore, Korea, Philippine, Indonesia, Thailand and Taiwan.

Watson Malaysia open their first store in Holiday Plaza Johor Bharu in 1994.In 2005, Watsons successfully acquired the Apex Pharmacy chain, in which consists of 18 stores nationwide. This significant milestone brought Watsons to a higher level in the pharmacy business. Today, Watsons operates over 350 stores in Malaysia serving more than 50,000 customers per day.

Watsons strives to live up to customers’ expectations through marketing campaigns, a wide variety of high quality merchandise at great value and provides an exciting shopping experience. The wide range of merchandise also encompasses competitively priced house brand and private label products.

With more than 1000 brands ranging from medicines, health supplements, skincare, toiletries and cosmetics, Watsons Your Personal Stores is your one-stop Health, Wellness and Beauty solution centre.

LINK : http://www.watsons.com.my/companyInformation

DIRECTION TO WATSON STORE PARADIGM MALL

PARADIGM MALL

LOT 1F-40 & 1F-41 FIRST FLR

PARADIGM MALL NO 1 JLN SS7/26A

SELANGOR, PETALING JAYA, 

47301, MALAYSIA 

GOOGLE MAP : https://goo.gl/maps/DRA4ruTmBv92

3.105581, 101.595833

WATSON VALUE PROPOSITION 

In Malaysia, Watsons currently operates over 300 stores in the country serving more than 2.5 million customers per month.

Watsons continually sets the standards in the health, wellness and beauty market, they are providing personalised advice and counseling in health, beauty and personal care on top of its market-leading product range, their goals are making their customers look good and feel great every day. Since 2009, Watsons has been the No. 1 pharmacy/drugstore brand in Asia*.

( Best New Product From Watson)

For this product , the price range is from Rm 11.50 - Rm35.50 . This is shower gel. This product is from France and the packaging is from china. According from the staff , this product will repair your skin, make your skin become silky and smooth and make you relax went take a bath because it have fragment from fresh flower.

The main attraction from watson paradigm mall is,  some of the product can only be found in watson store. What more interesting is, some of the product that watson have cant be found in any other watson store.

For example, the shower gel that i already describe only can be found in the largest watson store in malaysia that have Make-up studio, If you go to ordinary watson store you will never find this product. 

CUSTOMER EXPERIENCE

Consumers are expecting more than ever from the places they shop. Shoppers expect to be segmented and treated like an individual.Watson’s cognitive computing platform is one way that retailers are starting to improve the consumer experience.

Watson store in malaysia have a lot of staff. The moment you enter the store, one staff will come to you and ready to serve you. You can ask anything about the product and they will explain to you about the product with every detail from the contain of the product to the price that they can offer.

Our Evaluation

For us, watson deserve to be call the largest health and beauty store in the world. They have all the product that another store doesn't have. It can be denied the quality and quantity that watson store possess.

They manage to win the award for 7 years in a row and that already the biggest achievement  that no ordinary store can win. Their consistences in improve the quality of their store really show some positive outcome for their brand.

POSITIVE FUTURE

Watsons, Asia’s largest health and beauty retailer and a member of the A.S. Watson Group, have launched its “Say Yes to Watsons Brand” campaign, designed to promote Watsons Brand, the store’s affordable, high-quality own brand, to the market in Malaysia.

Basically , their campaign is to offer more affordable price product for their costumer, We all know Malaysia economy became slow a couple of year lately. So watson take this as advantage to promote their affordable price product through out this campaign.
 
NEGATIVE FUTURE 

Watson also have some competitor  in Malaysia. For example gurdian and caring pharmacy. All this store offer almost the same product to their customer. But if we talk about the price, watson store still manage to offer a low price for their customer compare to gurdian and caring pharmacy. Futher more watson have their own product that the other two competitor doesn't have.

(Beauty Advisor Explain To Us About The Product)

Contact Person For Watson Store In Paradigm Mall

Chelia : 012-5192866